Blog

Community ops, tooling, and travel. Notes on what I build, how I run things, and wherever I end up.

  1. Community ops

    What holding retention through a launch actually takes

    Launch traffic is the hardest moment a community ever faces. Members arrive faster than you can onboard them. Here is what it took to keep roughly 95 percent of them through the surge.
  2. ToolingCommunity ops

    Reading a community when nobody can read all of it

    A large, active community produces more feedback in a day than any team can read by hand. Here is how I built a pipeline that turned that volume into something the dev team actually used.