Automating the work that does not need a human
The problem.
A growing community buries its moderation team in repetitive work: ticket routing, safety enforcement, and screening creator applications by hand. That work scales linearly with the community, and the team does not.
What I did.
I built a set of bots to take the repetitive load off the team. They handled support ticket routing, feedback classification, and safety enforcement, and they prescreened ambassador applications automatically against live Twitch and YouTube API data, managed event submission intake, and triaged content requests. I also built creator-facing tools that gave creators direct visibility into their ID management and program standing, and automated the monthly data exports used for reward calculations.
The constraint.
Automation in a live community has to be reliable enough to trust unattended. A vetting tool that makes bad calls or a safety bot that misfires creates more work than it saves.
The outcome.
Application review time dropped by roughly 50 percent, recurring coordination overhead across both programs was removed, and the moderation team was freed to spend its time on creator relations and higher-signal work instead of routing and screening.
Codenames.
- Mecha BREAK Assistant, Alysnes, Serenith (moderation and tickets)
- Discord-to-Form Integration, Narukami, AI Fritia (vetting and intake)
- Mikillja, Freyr (creator-facing tools)